Where are the headquarters of Humboldt Merchant Services?
The Humboldt Merchant Services headquarters is located in Eureka, California.

Who is Humboldt Merchant Services?
Humboldt Merchant Services is a private processing company that offers a wide range of payment processing solutions to its clients. For nearly two decades as a registered MSP/ISO, we have been the premier provider of adult merchant accounts, gaining the experience and knowledge needed to perform and excel at the highest level for our clients. We are devoted to providing best-in-class customer service and the highest level of support to ensure our clients success. Our goal is to help you make the most out of every transaction with payment solutions that fit your needs

Do you have an office in my area?
The Humboldt Merchant Services headquarters is located in Eureka, California, where we have a fully staffed team of industry knowledgeable and experienced representatives to help answer your questions and address any concerns you may have.

How do I apply for a merchant account?
Applying for a merchant account with Humboldt Merchant Services is quick, easy and convenient. One of our experienced and knowledgeable sales representatives will walk you through our services, products, and recommend a payment solution based on your businesses needs at Toll Free (877) 387-5642.

What credit cards can I accept?
Humboldt Merchant Services enrolls you to accept Visa, MasterCard and Discover. We also offer authorization for other major credit cards. If you already are enrolled for these, let us know your numbers and we will notate our files. Otherwise, contact the following credit card companies direct to enroll.

American Express: 1 (800) 528-5200
JCB: 1 (800) 366-4522

Can I accept debit cards?
You can accept debit cards through Humboldt Merchant Services for debit networks throughout the United States. Contact your sales representative to enroll you in a debit card program.

How are my monthly fees paid?
Monthly fees are automatically debited from your business checking account the first week of each month for the previous month's fees. There is no need to send in a check to pay fees.

What are my monthly fees?
Monthly fees vary based on the type of your account. All merchants pay a monthly minimum, a statement fee, and a Discount Rate and Authorization fee on every transaction. Refer to your Merchant Bankcard Agreement for your specific fees.

Can I place a hold on my merchant account?
We can close your account for up to four months and will charge a $15.00 reopen fee. After four months the account falls off our processor system and the merchant must reapply. Link on the above Humboldt Merchant Services Closure request form for more information. Other vendors providing a service to you may assess a separate reactivation fee.

Can I order supplies for my terminal or printer through Humboldt Merchant Services?
Yes, you can! Send us an email and tell us your: Merchant Number, Terminal type, Printer type, and quantity of supplies you need. We know the ribbon and paper types that support your equipment, so you do not need to list the specific item numbers. We will process your order and deduct charges from your business checking account. Click here customerservice@hbms.com to link to our Customer Service email.

How do I contact you for issues not addressed here?
You can contact our Customer Service Department via:
Phone: (877) 387-5642 7 a.m. - 5 p.m. PST
Fax: (877) 823-5166
Email: customerservice@hbms.com

How do I request more information?
To request more information about setting up a merchant account with Humboldt Merchant Services, or simply see the benefits of working with us, you can check us out at Humboldt Merchant Services, or email us at customerservice@hbms.com